Capital Bank has announced the release of its fourth annual sustainability report, highlighting the bank’s continued progress in embedding Environmental, Social, and Governance principles at the core of its strategy for responsible and sustainable growth.

The report outlines the bank’s tangible achievements in integrating sustainability standards across its operations and banking activities, in line with the Economic Modernization Vision of the Hashemite Kingdom of Jordan, the Paris Agreement, and international sustainability best practices.

According to the report, Capital Bank views sustainability not simply as a regulatory requirement or short-term objective, but as a comprehensive business approach that guides the delivery of its financial services in a socially and environmentally responsible manner. Through this approach, the bank aims to empower local communities and contribute to building a more sustainable economy.

The report also highlights several key ESG achievements during 2025. As part of its environmental initiatives and efforts to reduce its carbon footprint and improve energy efficiency, the bank successfully converted 80% of its vehicle fleet to electric vehicles.

On the social front, the bank achieved a customer satisfaction rate of 96% while continuing to invest in its workforce by providing more than 28,000 hours of employee training and professional development. Its commitment to the wider community was also reflected in JOD 2.5 million invested in social responsibility programs, reinforcing the bank’s role as an active partner in supporting local communities.

In sustainable finance, the bank secured a USD 155 million subordinated green loan and implemented an environmental and social management system across its lending activities to better manage related risks and direct financing toward responsible, sustainability-focused projects.

The report further highlights Capital Bank’s direct economic impact, with green loans totaling JOD 41.7 million and financing for small and medium-sized enterprises reaching JOD 213.7 million. In addition, 87% of the bank’s procurement spending was directed toward local suppliers, reflecting its commitment to supporting local businesses and strengthening the national economy.

Looking ahead to 2026, Capital Bank identified several strategic priorities, including further integrating ESG considerations into lending operations, improving the consistency and quality of sustainability-related data across operational processes, and expanding green finance and financial inclusion products. The bank also aims to achieve LEED Gold certification for its headquarters building.

In a press statement, Capital Bank said the fourth sustainability report reflects the institution’s ongoing commitment to integrating ESG principles across all areas of its operations and banking activities, emphasizing that sustainability remains a key pillar of its strategy for responsible growth and long-term economic and social impact.

The bank also reaffirmed its commitment to advancing a banking model that balances business growth with creating sustainable value for society and the national economy through expanding sustainable financing, investing in human capital, and supporting initiatives that contribute to a more resilient and sustainable future.