Capital Bank

Capital Bank OF Jordan

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Capital Bank Mobile App

Our advanced digital channels provide you with simple, secure, and convenient ways to manage your accounts through our user-friendly application anytime and anywhere. Download the app now: (Click here)

The mobile application enables you to:

  • View a summary of all your accounts, balances, and transactions.
  • View details about your loans, deposits, and certificate of deposits.
  • Transfer money between your Capital Bank accounts.
  • Transfer money to other accounts, whether at Capital Bank or other local or international banks.
  • View and download SWIFT Images.
  • Use CliQ service to transfer money instantly within Capital Bank accounts or to other banks.
  • Control your Visa credit cards; view card details, balance, and transactions, make payments, and instantly stop your card.
  • Register and pay your bills.
  • Redeem Loyalty Points.
  • Change your mobile number.
  • Request, view and download your account e-Statements.
  • Request a cheque book.
  • Cardless withdrawal.
  • Link your Capital Investment Accounts directly from the application with the ability to fund/withdraw from Capital Bank.
  • Share your accounts with the Social Security Corporation.
  • Activate your Sanad Digital identity.
  • Live secure chat support available 24/7.

ATM SERVICES

Our ATMs offer you a wide range of services to fulfill your banking needs including:

  • Balance Inquiry & statement request
  • direct cash deposit with a limit up to JOD19,000
  • Deposit up to 45 cheques at selected ATMs
  • Daily cash withdrawal limits up to JOD5000
  • Cash withdrawal in USD in selected ATMs 
  • Transfer funds between your accounts
  • Settle your Credit Card balance
  • Pay your bills
  • Request a cheque book
  • Set or change your card PIN number

Change your credit card PIN

  • Cardless Withdrawal.

iCa CHATBOT SERVICE

iCa chatbot is your virtual AI assistant keeping you up to date with instant financial transactions and non-financial services around the clock on Facebook Messenger and WhatsApp, whereby you can ask questions, submit requests, and make real-time financial transactions without the need to contact the call center or visit a branch.

iCa Chatbot can assist to on the following financial and non-financial services

  • Register and pay your bills
  • Transfer funds within your accounts
  • Settle your credit card balance
  • increase your e-commerce credit card limit
  • manage and check all your account and card balances
  • View the last 10 transactions for each account
  • check the latest products and offers
  • Open additional Current or Gold Road Savings accounts (JOD & USD) Non-Financial Services
  • Learn more about our products and services
  • Submit your inquiries, complaints, or suggestions
  • Inquire about your Loyalty Points (current balance, value, and cashback)

Start chatting with iCa now and transform your banking experience today!

Facebook Messenger

WhatsApp

 

 

WhatsApp Chat Banking Security Tips

  • To ensure that you are talking to the official business account of Capital Bank Of Jordan on WhatsApp, look for the green badge  next to Capital Bank name in the chat. Click on the icon and verify that official business account and Capital Bank business details are available.
  • Data is exchanged over a secure channel between your device, WhatsApp and Capital Bank Of Jordan . This information will be encrypted and cannot be seen or accessed by anyone.
  • You can only subscribe to Capital Bank Of Jordan Chat Banking via your registered mobile number with the bank. The same number has to be used in WhatsApp
  • Do not share your mobile phone with anyone
  • Activate your SIM card with a PIN
  • Enable WhatsApp Two-Step Verification under Settings/ Account/ Two-Step Verification: any attempt to verify your mobile number on WhatsApp must be accompanied by a 6-digit PIN you create
  • Lock your WhatsApp chat with Face ID or Touch ID to add an extra layer of security to your private conversations .

SMS BANKING

You will receive instant notifications on your mobile with Capital Bank’s SMS banking service:

  • Withdrawal of funds: Debit transaction, POS purchase, cash withdrawal, bill payment, Visa payment, standing orders
  • Deposits: Salary, cash, ATM reversal, POS reversal
  • Fixed deposits and certificates of deposit: Interest payment, maturity
  • Loans: Instalments, due payments
  • Remittances: Outward, inward (including foreign remittances)
  • Cheque transactions: Deposit, withdrawal, returned, foreign, account overdrawn by cheque
  • Letters of credit (LC): Issuance, expiry, maturity, export LC received
  • Letters of guarantee (LG): Issuance, amendments, expiry
  • Bill collection: Outward collection settlement, inward collection received

DIGITAL ONBOARDING

Open your account using our digital onboarding feature via whatsapp by saving and messaging our phone number 06-5100220.

Features: 

  • Available for Jordanian residents and non-residents
  • Swift onboarding process
  • Paperless process
  • No branch visits required
  • Instant access to Capital Mobile app before receiving your debit card
  • Complementary newly designed Platinum Debit card (ATM), delivery within 48 hours of finishing onboarding 
  • You have the ability to open a subaccount through WhatsApp 065100220 and through Capital Mobile app.

    Open your account

  • Or by scanning the below QR code:


DIGITAL ONBOARDING

Open your account using our digital onboarding feature via whatsapp by saving and messaging our phone number 06-5100220.

Features: 

  • Available for Jordanian residents and non-residents
  • Swift onboarding process
  • Paperless process
  • No branch visits required
  • Instant access to Capital Mobile app before receiving your debit card
  • Complementary newly designed Platinum Debit card (ATM), delivery within 48 hours of finishing onboarding 
  • You have the ability to open a subaccount through WhatsApp 065100220 and through Capital Mobile app.

    Open your account

  • Or by scanning the below QR code:


How do I get started and how do I download the App?

To get started you first need to download the Capital Bank Mobile App on your Smartphone (iPhone/iPad/Android/ Huwawi) through the App Store,Google Play, and Huwawi Gallery following which a one-time registration is required. 

If you are already a registered SwitchON user, you need to enter your username, and password to complete your credentials setup ( New Password, New Biometrics, and new personal Pin)
If you are a new user of our digital Channel, you need to follow these simple steps:
- Click on Register 
- Enter your Debit Card Followed by the PIN Number 
- An OTP will be sent to your registered phone that would need to be entered as well and then you will be logged in
- Create new password , Set your Bio-Metrics and personal PIN
- Or Call our Contact Centre on+96265100220 and speak to one of our Phone Banking officers who can assist you through the registration process

How Secure is the Application?

Our Mobile App uses 6 factor authentication to ensure only you can access the mobile app data, there is no sensitive data stored on the device, all communications with the mobile device are 100% secure and encrypted. 

I have more than one phone, can I access the Mobile App through all my phones and devices?

Yes, you can have access to the Mobile app up to 5 devices

What do I create username?

First, you need to install the app, then select the register option from the front page and enter your Debit card number and it's PIN code. Finally, you can enter your preferred username and create a password which should include ( Numbers , Letters , Special character , Upper Letter ) .

What do I do if I forgot my Password?

In case you have forgotten your Login password, access the Forget Password option on the App and follow the steps OR call our Contact Centre on +96265100220.

What do I do if I forgot my username?

You can click on Forget Username/Password link on the login screen and enter your debit card number followed by the PIN number

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