How we use your information
- When you use our website
- When you submit an enquiry via our website
- When you purchase a product from our website
- [Other types of transactions via our website]
- How do we safeguard your personal data?
- Your rights as a data subject
- Your right to complain
When you use our website
When you use our website to browse our products and services and view the information, we make available, a number of cookies are used by us.
to allow the website to function, to collect useful information about visitors and to help to make your user experience better
Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.
|Cookie Name||Purpose||Further Information|
|CSRF||Cross-site request forgery||To prevent attacks|
|_gat_gtag, _ga, and _gid||Analytical purposes|
When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address, as well as the request details.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information about our services and/or products.
Your enquiry is stored and processed.
We do not use the information you provide to make any automated decisions that might affect you.
How do we safeguard your personal data?
Security of your personal data
Capital Bank maintains safeguards which include technical and organizational security measures to protect your personal data (PII) from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration, and destruction during storage, processing and transmitting, and we require the third parties we contract with to support Capital Bank's business operations to employ reasonable security measures as well.
We update and test security on an ongoing basis and restrict access to your personal data (PII) to only those who need to know in order to provide Capital Bank's products, content or services to you.
Storage of your personal data
We may store your personal data (PII) using Capital Bank's own secure on-premises servers or other internally hosted technology. Your personal data (PII) may also be stored by third parties, via cloud services or other technology, to whom Capital Bank has contracted with, to support Capital Bank's business operations.
These third parties do not use or have access to your personal data other than for cloud storage and retrieval, and Capital Bank requires such parties to employ at least the same level of security that we use to protect your personal data (see "Security of your personal data" above).
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased, subject to local law requirements.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
Your right to complain
If you have a complaint about our use of your information, we will prefer you to contact us directly in the first instance so that we can address your complaint via website https://www.capitalbank.jo/ or contact us on 080022332.
We will update the version number and date of this document each time it is changed.