Your Opinion Matters
We at Capital Bank strive to provide you with the best banking experience, but if you feel that you are not satisfied with any of our services, you have the right to file a complaint through one of the below channels:
your complaint will be processed within 10 working days from the date of submission and a maximum of 30 working days.
In case our response to your complaint was not satisfactory, you can reach out to the Central Bank of Jordan through the following channels or you can pursue it legally.
P.O Box 37 Amman- 11118 -Jordan
Telex: 21250 , 21476
Swift Code: CBJOJOAX