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Complains

Dear customers,

We at Capital Bank strive to provide you with the best banking experience, but if you feel that you are not satisfied with any of our services, you have the right to file a complaint through one of the below channels:

  • Complaints Toll-Free number: 080022332
  • Complaints boxes available in our branches
  • Email: complaints@capitalbank.jo
  • Capital Bank Website: www.capitalbank.jo
  • Fax number: +962 6 5692062
  • P.O. Box 941283 Amman 11194 Jordan
  • Visiting our headquarters or any of our branches
  • Call Center: +962 6 5100220

your complaint will be processed within 10 working days from the date of submission and a maximum of 30 working days.

In case our response to your complaint was not satisfactory, you can reach out to the Central Bank of Jordan through the following channels or you can pursue it legally.

  • Phone: +962 64630301
  • P.O. Box 37 Amman 11118 – Jordan
  • Fax: +962 6 4638889
  • Email: fcp@cbj.gov.jovisit the bank
  • **The Central Bank of Jordan terms and conditions regarding dealing with customers’ complaints apply as listed on the bank’s website www.cbj.gov.jo
Contact Us

P.O Box 37 Amman- 11118 -Jordan

Phone: 0096264630301

Fax: 0096264638889

Telex: 21250 , 21476

Swift Code: CBJOJOAX

E-Mail: info@cbj.gov.jo