Capital Bank

Capital Bank OF Jordan

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Privacy Policy

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Website Privacy Policy

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

How we use your information

  • When you use our website
  • When you submit an enquiry via our website
  • When you purchase a product from our website
  • [Other types of transactions via our website]
  • How do we safeguard your personal data?
  • Your rights as a data subject
  • Your right to complain
  • Updates to this privacy policy

When you use our website

When you use our website to browse our products and services and view the information, we make available, a number of cookies are used by us.

to allow the website to function, to collect useful information about visitors and to help to make your user experience better

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.

Cookie Name Purpose Further Information
CSRF Cross-site request forgery To prevent attacks
_gat_gtag, _ga, and _gid Analytical purposes

When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address, as well as the request details.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information about our services and/or products.

Your enquiry is stored and processed.

We do not use the information you provide to make any automated decisions that might affect you.

How do we safeguard your personal data?

Security of your personal data

Capital Bank maintains safeguards which include technical and organizational security measures to protect your personal data (PII) from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration, and destruction during storage, processing and transmitting, and we require the third parties we contract with to support Capital Bank's business operations to employ reasonable security measures as well.

We update and test security on an ongoing basis and restrict access to your personal data (PII) to only those who need to know in order to provide Capital Bank's products, content or services to you.

Storage of your personal data

We may store your personal data (PII) using Capital Bank's own secure on-premises servers or other internally hosted technology. Your personal data (PII) may also be stored by third parties, via cloud services or other technology, to whom Capital Bank has contracted with, to support Capital Bank's business operations.

These third parties do not use or have access to your personal data other than for cloud storage and retrieval, and Capital Bank requires such parties to employ at least the same level of security that we use to protect your personal data (see "Security of your personal data" above).

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased, subject to local law requirements.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

Your right to complain

If you have a complaint about our use of your information, we will prefer you to contact us directly in the first instance so that we can address your complaint via website https://www.capitalbank.jo/ or contact us on 080022332.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.

 

When you use our services, we or also third parties process certain personal data of yours through cookies and similar technologies (“Cookies “). Some of these are essential for our services to work (Essential Cookies). Performance Cookies are used to measure/optimize the content and performance of our services, and Marketing Cookies help us personalize/market our services and display relevant ads. You can find out more about the Privacy Policy.